Cookie policy

Like most websites on the Internet, Telia Carrier uses cookies to enhance site performance and provide a better customer experience. They are not used to collect your personal information. Personal information that the visitor fill in are saved in order to optimize the user experience and for Telia Carrier to adapt communication to each user's unique interests. We do not share information with third parties.

A cookie is a text file that the website stores on your computer. If you do not accept cookies, you can turn off cookies in your browser at security settings. You can also set your browser to alert you every time a website tries to put a cookie on your computer. Below is information about how cookies are used on Telia Carrier’s website and customer portal.

Cookies contain no personal information. They do not give us or any other information about you as a user and they cannot transmit a virus to you. The cookies we use are  of two types:

Session Cookies:
Session cookies are temporary pieces of information that are erased once you close your web browser window or turn your computer off.  Session cookies are used to improve navigation on websites.

Persistent Cookies:
Persistent cookies are more permanent pieces of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of reasons, such as retrieving certain information you have previously provided, helping to determine what areas of the website you find most valuable, and customizing the website based on your preferences.

Local Storage:
Local storage is a kind of database with key-value pairs that only resides in the web browser. Unlike cookies, data stored here is not sent to the server automatically. It will exist until you clear your browser cache. Local storage is used in the Customer Service Portal as an alternative to cookies to store information about certain selections/preferences so that they can be remembered until your next visit.

Cookies and their respective domains that are used when you visit

Session Cookies:

Name: s_cc
Purpose : The cookie is used to check if cookies are allowed in your browser. The cookie will disappear when the browser is closed.

Name: s_sq
Purpose : The cookie is used to store information on where you click on our pages. The cookie will disappear when the browser is closed.

Purpose: The cookie is used for keeping track of your active session when being logged in to the Customer Service Portal. The cookie will disappear when the browser is closed.

Persistent Cookies:

Name: s_fid
Purpose: The cookie collects information about how visitors use a website, for instance which page visitors go to most often. All information this cookie collects is aggregated and therefore anonymous. It is only used to improve how our site works.

Name: _atuvc
Purpose: The cookie is used to keep track of how many times a page is shared with others. The cookie is stored for two years.

Name: pi_opt_in
Purpose: This cookie is what we use to stay in compliance with the “Do Not Track” initiative. This racking code respects these headers and does not use cookie-based tracking for any visitors with that setting enabled.

Tools for managing websites may be affected if you have a lot of cookies on your computer. For example, tabs or buttons can disappear when viewed. So it is good to regularly empty the cookies on your computer.

Local Storage:

Name: access_token
Purpose: This key is used for storing an access token that is created upon login and refreshed with regular intervals to make sure that you have access to the portal and don't get logged out.

Name: cookies_accepted
Purpose: This key is used for remembering wether you have chosen to accept the use of cookies or not, so that the informative banner displayed upon your first visit can be hidden.

Name: selected_company_id
Purpose: This key is used for remembering the company that you have selected to work with, so that you don't have to repeat this selection every time you visit the portal.

Name: state_token
Purpose: This key is used in the Single Sign On to protect the login mechanism from potential XSRF attacks.

Name: tracking_client_id
Purpose: This key is used for storing a random key that is used for analytics to identify you as a unique visitor.

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