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#4: DARE TO SHARE

Tell it like it is.

There’s real power in being able to say ‘judge me on the facts’. That’s why we are making it our mission to share as much information with our customers as we can. Because we dare to be transparent.

We’re building a customer portal that lets our customers see not only what’s happening in their world – but also in ours. Because we control our network end-to-end, we have a unique view of the world and want to share it. 

Being transparent is also about putting problem solvers in the front line of customer care. And encouraging our engineers to talk directly to our customers’ engineers – instead of hiding them behind a firewall of suits. Because there’s a big difference between being able to discuss what’s really going on, and simply raising a ticket, in the hope that someone might get back to you. Sure, it means we often find ourselves trouble-shooting problems that aren’t ours. But our customers love us all the more for it.

We’ve all heard of blockchain, but what is it really? Jessi Baker founded a start-up that brings blockchain into the real world. And that makes it a whole lot easier to understand. 

Provenance uses blockchain to bring transparency to the supply chain. It lets companies prove their products are what they claim to be. And lets consumers know exactly what they’re buying; not just what it is, but where it came from and how it was created. You could call it trust as a service.

In a data-driven world, trust is currency and transparency is the best way to earn it. “Dare to Share” is a principle we think every carrier should live by. And that’s why it’s one of our Carrier Declarations.

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