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meet Shawn Xiong

Customer Support Engineer

"I GET TO SOLVE PROBLEMS"

I started as an external consultant for Telia Carrier, working part time in Customer Care on my second year of study. Then I turned full time and became knowledge leader for our signaling products, such as Roam Connect, DRX.

Customer care has provided me with a good platform to work with different services and products in the carrier business. Our management has played an important role in encouraging me to extend our knowledge and keep learning. I have learnt a lot from my colleagues, our experts and specialists and grown in confidence and experience over the years.

The best thing about my job is that I get to solve problems! For me it feels good to fix something that is not working properly. Apart from that, you can always learn something new out from new types of problems.

I would describe the work environment at Telia Carrier to be friendly, supportive and professional. Our management has good vision in increasing the technical competence level at customer care. Trainings, workshops and seminars with our specialists and experts are held on regular basis to help us learn more and solve more problems at 1st line. 

At Customer Care but also in Telia Carrier as a whole we have a very diverse nationality background mix. It’s rewarding.

I want to evolve in the role as Lead support engineer at Customer care, and perform more advanced troubleshooting to deal with more complex cases. I would like to become a technical expert specialized in IPX related products and services in the carrier business.

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