Declaration #1: Be a control freak

Once upon a time, we built our network twice.

In our world, being a control freak is a very good thing. In fact, it’s what our customers expect.

They need complete control over their end users’ experience – so we need to give them complete control over their connectivity. That’s why we built our backbone twice – for redundancy at PoP, duct and fiber level. Because that’s what it takes for connectivity that never gets noticed. It doesn’t stop there. We go to extremes when managing it as well. Our network operations center (NOC) is 35 meters underground with 2-meter-thick concrete walls. Its shockwave barrier system can withstand a nuclear strike and it has enough food, water and back-up power to sustain it for weeks. Some might call it overly cautious. But the truth is that the NOC can’t go down. 

Being a control freak is about more than physical control – it’s about solving problems that don’t yet exist. Preventing outages, or any conditions that could lead to one. Then taking ownership and taking action. For some, a room full of network engineers high-fiving each other about something that never happened might seem strange. But for us, this is where the magic begins. Call us control freaks if you like – we’ll take it as a compliment.