All too frequently, companies rely almost exclusively on product and technology comparisons when selecting a connectivity provider, when the single biggest differentiator may be the overall customer experience itself. While technical capabilities are very important, they are much less of a differentiator in a commoditized marketplace.
This guide explores the key characteristics that set one provider apart from another, and help you evaluate the CX strengths of your connectivity partners – allowing you to choose a partner that you will genuinely enjoy working with.
What are the pillars of a successful customer experience program?
Telia Carrier’s COO Andy Haynes was recently interviewed by Pipeline Magazine.