Too often, companies almost exclusively rely on product and technology comparisons when selecting a connectivity provider, although the single biggest differentiator may be the customer experience they can expect to live with. While technical capabilities are very important, they have become far less unique.
This white paper digs into the details of what truly sets one provider apart from another and helps you evaluate the CX strengths of your connectivity partners so you can choose a partner that you will enjoy working with.
What are the pillars of a successful customer experience program?
Telia Carrier’s COO Andy Haynes was recently interviewed by Pipeline Magazine.